Shopping With Us
Most pieces are made by hand to order, unless we have one in stock, so please allow 4 to 8 weeks for delivery. We will make every effort to expedite your order if possible, especially during the holidays.
All pieces are sold separately from chains. We photograph them on chains, but realize that everyone has different chain requirements varying from size, type, and length. Also, we know that many people already have their own chains. If you have any questions or need suggestions we are more than happy to help!
Please note, we incorporate G-H VS2, SI1 quality white diamonds in sizes of .005 points up to .20 points. The fancy colored diamonds we incorporate are treated color. The color is permanent and will not change. Please keep in mind that these colored diamonds cannot be torch heated. Our gold is always the best quality. We purchase our gold already alloyed directly from the refinery.
Your jewelry purchase comes with a soft-suede pouch which we love because it is great for traveling. If you choose to purchase a piece with a chain, you receive a beautiful presentation box to keep your jewelry in.
If you have any special requests to create a custom version of one of the pieces you see, please let us know and we would love to work with you. At the time a design is approved, we will require a 20% non-refundable deposit. The remainder will be due upon completion of the piece. Special orders will be treated as final sales. Returns of special orders cannot be accepted.
We offer several ways to make a purchase:
1) Purchase online through our secure shopping cart system.
2) Call us to purchase an item you see online by telephone. Our toll-free number is (877) 311-3537.
3) Email us to arrange a purchase for an item you see online.
We accept all major credit cards.
You can purchase online with confidence. We use a Secure Sockets Layer (SSL) protocol when transmitting the information you provide for the completion of a sale. This includes name, address, password and credit card information. All data is encrypted and for all practical purposes cannot be intercepted by a third party.
We ship via either FedEx or the U.S. Postal Service. Our default shipping method is USPS Priority Mail for packages in value under $500, which typically takes 3-5 business days and is the most secure option available. Any package valued over $500 will be sent vis USPS Priority Mail Express 1-Day and will require a signature. USPS Priority Mail Express 1-Day shipping will be available for any package for an additional cost.
For international deliveries, we ship via FedEx International Express.